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Dock Assistants help primarily with dock operations, including but not limited to:

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• Assisting guests launch and return on the dock

• Providing paddling and safety instruction

• Informing guests of lake rules, water hazards, and weather conditions

• Ensuring guests are launched with properly fitting life vests

• Enforcing rules and safety protocol

• Communicating with coworkers and helping with group tasks

• Caring for, maintaining, and organizing Dallas Paddle equipment 

Shift Managers oversee business operations while working alongside other staff during their shift. Responsibilities include, but are not limited to:

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• Opening/Closing the business 

• Communicating business updates with the Rental Operations Manager

• Leading staff throughout the shift

• Being a resource for problem solving and troubleshooting

• Exemplary customer service in person and on the phone

• Receiving shift tasks and ensuring completion through participation and delegation

• Point of sale, check-in/out, dock assistance, paddling and safety instruction

• Caring for, maintaining, and organizing Dallas Paddle equipment

• Monitoring weather conditions

Guides are responsible for leading fun and informative tours, while also keeping guests safe and comfortable. Other responsibilities include:

 

• Preparing boats for tours and helping guests into and out of boats

• Providing in depth paddling and safety instruction

• Monitoring weather conditions and adjusting tours as needed

• Performing rescues of persons and equipment and facilitating evacuation when needed

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Guides will primarily lead our tours: Ideal candidates are outgoing, friendly, professional and safety oriented.  Guides should be able to communicate effectively and command large groups of people. 

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Qualifications:

 

• Previous kayaking experience and guide experience preferred

• Knowledge of White Rock Lake, and local history

• Previous experience with and passion for customer service and watersports

• Ability to lead and communicate with groups of varying ages, abilities, and sizes

• Ability to engage and entertain guests, while maintaining a professional and educational demeanor