FREQUENTLY ASKED QUESTIONS
Do I need a reservation?
Yes, reservations are required for regular rentals, and events which we offer on a first come, first served basis. If you are unable to reserve online its due to all of our units being pre-reserved for the day.
What forms of payment do you accept?
We accept all major credit cards, Apple Pay and Google Pay. We do not accept cash.
Is there nearby parking?
Yes, there is limited parking in the lot adjacent to Dallas Paddle Co. Additional lots are available throughout the park. Check the map on our home page for proximities.
What are your hours of operation?
We are open on Fridays from 3 PM to 8 PM and on weekends from 8 AM to 8 PM. We are also open on holidays, so make sure to check out our calendar for any special events or festivities!
How long can I be out on the water?
You are welcome to stay out on the water as long you made your reservation for. However, you must return your boats BEFORE we close. Make sure to check our current hours of operation as they change throughout the year.
Do you provide life vests?
Yes, we provide life vests at no extra charge for all customers. All children aged 14 and under must wear a life vest. All others must have a life vest with them.
Are we permitted to bring alcohol with us on the lake?
City laws prohibit you from bringing alcoholic beverages with you to White Rock Lake Park. Dallas Police Department patrols the park and may issue citations to violators.
Are dogs allowed?
Dogs up to 30 lbs are permitted on kayaks and paddle boards. As a courtesy to others, all dogs must remain on the leash and under owners' control at all times. We do not carry life jackets for dogs; this and other safety considerations for the pet are the responsibility of the owner.
What is the minimum age for kids to paddle on their own?
Kids aged 16 and older may rent without a parent provided they have a parent-signed waiver. Kids aged 10 to 15 may paddle their own kayaks or stand-up paddleboards provided their parents are on the water with them.
What is the minimum age for kids to be on the water?
The minimum age for passengers in a tandem kayak is 6, provided the child’s parents are on the water with him or her. We have life vests of all sizes.
Is there a weight limit? What is it?
Yes! Our single kayaks can hold up to 330 lbs, our tandem kayaks can hold up to 550 lbs, and our stand-up paddle boards can hold up to 400 lbs.
Do you have summer camps for kids?
Summer Camps are coming soon!
Are there toilets?
Yes, we have porta-potties.
Do you have changing rooms or lockers?
No, but you are welcome to change in a porta-potty. We do provide each customer with a box for small items such as wallets, purses, keys, and phones.
Where can I leave my stuff?
We provide each customer with a box for small items such as wallets, keys and phones. We strongly suggest leaving all non essential items and valuables at home.
Do we need paddling experience to rent?
Everyone receives instruction on how to operate the kayaks, canoes, or stand-up paddleboard on the ramp before launching. Paddling is very safe and we will teach you what you need to know for a safe and fun time on White Rock Lake!
Can I launch my own boat from your dock?
Yes, you are welcome to launch your own equipment from our ramp. We want to create a community around Dallas Paddle Co.
What discounts do you have?
We offer military, student and teacher discounts with valid identification.
What if you close due to inclement weather?
If you already have a reservation then you will receive an email of our expected closure. You will be prompted with the option to rebook at your leisure.